Terms of service

The service and your account

Opterflow provides software for business contacts, work, communications and trading records. The operating business (details under review) provides the platform. A signed agreement or order can set additional terms for a paid service.

You must be authorised to act for the business whose workspace you create or administer. Keep account details accurate, protect credentials and give users suitable access. You are responsible for your use of the account and the users you authorise.

Your information and communications

You retain ownership of the information you upload. You permit its processing to operate the service and the workflows you request. Only add data you are entitled to use, and provide the notices and permissions required for forms, lead sources, messages, tracking and integrations.

Do not use the service for unlawful messaging, impersonation, fraud, malicious software, unauthorised access or activity that disrupts another customer. Respect unsubscribe choices and provider rules. The privacy notice explains how account and workspace information is handled.

Plans, usage and payments

The billing screen or written order sets the plan, currency, price, billing interval and limits available to your account. Message credits and third-party charges may be separate. Review the checkout and order before authorising payment. A demo request creates no subscription.

An upgrade applies after payment verification. Recurring billing uses the interval and payment authorisation confirmed for that subscription. Payments a business collects for its own invoices and bookings are separate from its Opterflow subscription.

Cancellation and refunds

Cancellation timing, continued access and refund rules for paid subscriptions await owner confirmation. Obtain the agreed cancellation and refund terms in writing before purchasing.

Cancelling an Opterflow subscription does not cancel an invoice, booking or purchase from a business using the platform. Contact that business about its charges and refunds. Rights that applicable law makes mandatory continue to apply.

Connected services and availability

Online payments, messages and connected lead sources require supported providers, correct setup and appropriate authorisation. Provider availability and rules affect those workflows. Message acceptance does not establish delivery, and a payment reference alone does not establish settlement.

Software can be interrupted or contain errors. Check important records and calculations, maintain suitable exports and use recovery controls where needed. Any agreed service levels, liability limits or service credits must be set out in your written service agreement. Nothing here excludes rights or liability that applicable law does not allow to be excluded.

Ending access and resolving a problem

Contact the team about a billing dispute, service problem or closure. Access may be restricted to address unlawful use, a security threat or a failure to pay agreed charges. Where practicable, the team will explain the issue and a way to resolve it. Export needed records before ending access; deletion remains subject to applicable recordkeeping obligations.

The governing law and dispute forum for paid services await owner confirmation. Contact the team first so it can review and try to resolve a concern. Any separate signed agreement and mandatory consumer protections continue to apply.

Updates

Review the status and version above. Material changes to paid terms will be communicated before applying to an existing paid commitment, subject to the agreed order and applicable law.