Privacy notice

Who handles your information

The Opterflow operating business (details under review) handles Opterflow account administration, service enquiries and platform billing. A business using Opterflow controls the customer, staff and trading records it adds to its workspace. For a booking or purchase from that business, contact the business directly about its use of your information.

Website demo enquiries are handled by the business named on the request form. The team uses the details to respond to your enquiry. A demo request does not subscribe you to marketing.

Information the service uses

Account details include your name, email, business name, role, preferences, password hash and sign-in sessions. Enquiries include the details and messages you submit. Workspaces may contain contacts, leads, appointments, invoices, payment records, products, orders and communications.

Technical and activity records support security, consent choices, message delivery and troubleshooting. Connected integrations supply records when a workspace administrator authorises them. Payment providers handle payment credentials; Opterflow stores payment references and outcomes, and an encrypted reusable authorisation where recurring payments are enabled.

Why information is used

Information is used to provide the requested service, create and protect accounts, respond to enquiries, deliver messages, administer subscriptions, maintain business records and prevent abuse. Where applicable law requires a legal basis, these purposes rely on providing the agreed service, legitimate interests in operating and protecting the service, legal obligations, or consent where required.

Businesses using the platform are responsible for their own purposes and legal basis for customer records and marketing. Optional marketing and tracking depend on the permissions and choices applicable to that activity.

Providers and connected services

Service providers support hosting, database storage, payment processing and message delivery. The platform uses Vercel for hosting, Turso for database services, Paystack for supported payments and Emailit for email delivery. Enabling another integration shares the information needed for the requested connection with that service.

Providers may process information outside your country. Applicable provider terms and processing arrangements govern that processing. Contact the team to ask about the providers, locations and safeguards relevant to your use before supplying information with specific residency requirements.

Retention and deletion

Information is kept for as long as needed to operate the account, provide requested workflows, maintain business records and meet legal obligations. Retention also takes account of billing and tax records, disputes and fraud prevention. Account closure and deletion of individual business records are separate requests.

Administrators can manage records and privacy requests in Settings → Privacy. Export records you need before requesting closure. Deletion requests require verification of identity or authority and review of records that must be retained. Backups and connected providers may have separate retention periods; contact the team for details relevant to a particular record.

Your choices and requests

Depending on the applicable law, you may request access, correction, export or deletion, restrict certain uses, object to processing or withdraw optional consent. Marketing messages provide unsubscribe controls. Necessary account and security messages may still be sent.

Contact the business first for its customer records. For an Opterflow account or platform enquiry, use the contact details below. The team may need to confirm your identity and authority. You can also complain to the data protection authority in your jurisdiction.

Browser storage and analytics

Sign-in and security require necessary browser storage. Optional analytics and tracking depend on the choices offered on a connected website and the business operating it. Supported tracking paths use recorded consent and browser privacy signals. Blocking necessary storage can prevent sign-in.

Updates

The version and review status appear above. Material changes to how information is handled will be reflected here and communicated through the service where appropriate.